Kıvanç Akdeniz is a Business Applications Solutions Engineer in the AI Business Solutions team at Microsoft Turkey. He has significant experience as a solution architect and project leader in digital transformation, customer experience, and AI projects in the banking, healthcare, and media sectors. At Microsoft, he helps organizations transform customer engagement and operations through AI-driven solutions such as Dynamics 365 and Copilot Studio. He also brings consulting experience in marketing technologies and data-driven business processes. At the TRAI event, he will share insights on the latest applications in AI-powered customer experience and digital transformation.